Durrants is our online coverage clippings service, which we started using in October, to save us manually looking for the coverage ourselves. We gave them a brief, which detailed the keywords we would like them to look out for in articles both in print publications and online. This meant that every time Panasonic was mentioned in any coverage anywhere, we would be notified. Fine-tuning the brief was quite a painstaking task, as there were a lot of conditions we had to ensure
Durrants were covering. After a few teething problems (such as
Durrants not picking up a piece on a Panasonic camcorder, as Panasonic had not been mentioned in the article’s headline), though, we soon had a coverage service which met all of our needs!
As the coverage is all sent through to me, it is my job to sort the clippings into their relevant product areas and distribute them to the rest of the PR team, as well as internally throughout the company to senior management.
Durrants is mainly my responsibility, so my manager set up a meeting for me at the
Durrants offices in London for me to look around!
This proved very useful for me, as it gave me the opportunity to see the work that goes into checking through all of the thousands of publications
Durrants has to sort through each day. There are even staff there who work on night shifts to ensure nothing is missed! Panasonic is only one of the companies
Durrants works for, so, combining all of the different briefs, this must be a very hard job.
Laura was my main contact at
Durrants throughout the year and I met her first (along with the head of the company) for a tour of the offices. It was so nice to be able to see the job being done first-hand. A point Laura made to me (and one which I think certainly holds true) is that, when
Durrants liaises with a company to correct and maintain a brief, a lot of reference is made to the ‘readers’, who look through all of the coverage, and many people think that the reading is done electronically – it’s not. There are people scanning in the print coverage and other people searching through hundreds of websites online, then going through each piece to search for a company’s keywords.
As well as the obvious ‘Panasonic’, our other keywords include things such as:
- Viera
- Lumix
- Camcorder
- Camera
- LCD
- Plasma
- Breadmaker
- Microwave
- Beauty
There are many more keywords which we have briefed Durrants to look out for and we have given them all of our product codes and names, such as DMC-TZ20 and TX-P46ST30 (a camera and a TV, for those who are wondering!) and when you consider that other electronics companies have product names very similar to ours, you can see that combing through the coverage for any mentions of Panasonic products becomes very difficult!
Another interesting part of the Durrants process I was shown was how the coverage, after being scanned in, is put into a clipping - which is the part I am sent online. The people who work on this area have to cut out (on a software programme) all of the sections on a page and paste them into a new document (the clipping). It has to be done this way due to copyright laws – they cannot simply send us a PDF copy or an online screen-grab of the coverage. After each part of the page is copied across (and it must be put in the correct place), a diagram of the full page is put into the bottom right hand corner of the clipping to show whereabouts on a page the coverage was placed. This is very handy for companies to see exactly how much coverage their product or brand has received and how much impact the coverage has created (such as a half page spread or a double-page spread, for example).
The visit to Durrants also gave me the opportunity to give Durrants any further directions on our brief. It was a great day and it was really nice to meet with people external to the company who we work with, from the Panasonic Press Office, on a daily basis.